Have you ever experienced Banking Experts specialized in Technology? Understanding your needs, we strategically recommend and evaluate the best technology solutions within the market to serve your requirements.
Utilizing data driven methodologies, our Go-Live Score provides a single metric to trace the risks hidden within the cracks of your Project and System.
A Bank has a Bank’s problems. Why deal with technological ones? Drive your projects on auto-pilot with our PMO stalwarts by your side to accelerate toward success.
Is your new digital solution meeting customer experience expectations? Or is it like Pandora's box, waiting to be opened? Take advantage of our Niche Domain Experts to create turnkey platforms at the breakneck speed your Bank needs.
Newer systems often create the need for updated databases. Our IT experts make data migration and validation faster and safer whilst ensuring the sanctity of your data.
Help your customers by helping your employees! Enable thorough documentation and training to acclimatize them to your new technology solution.
There is a lot more to a system upgrade than meets the eye. New servers and UI are great for your digital performance, but is your upgraded system ready for its users? Ensure that your new platform is set up for success by minimizing the risk of a Go-Live bust.
Creating a product is one thing, but launching it is a whole different ball game! Get a team of industry veterans to craft your go-to-market strategy, prioritizing the strategic Go-Live of your digital applications.
Running an application isn’t always smooth sailing. Continue to optimize and configure your digital applications in a timely manner with our experienced professionals. We’ve got your back.
Drive your projects on auto-pilot with our deep Banking domain experienced PMO professionals leveraging the best of Industry experience.
Achieve maximum coverage with minimum time utilizing optimized automation. Our ready assets enable faster test cycles, identify defects upfront and prevent risk transfer.
Validation of migrated data is always an assessment and a balancing act between enterprise risks and business priorities. Our ready assets enable a comprehensive 90%+ data migration coverage.
Effective documentation and training is paramount when upgrading or migrating your systems. Our educational support services ensure a seamless transition for your employees which results in a positive experience for your customers.
ZenCX Best Practices include industry proven strategies, tactics and action plans.
ZenCX Strategies, tactics and action plans include templated, detailed project, communication, and implementation plans
ZenCX support modeling include templated client tiering criteria and related optimized client touchpoints and journey designs.
ZenCX Engagement Center Solutions include leading call center outbound and inbound bank customer call, email and chat support, leveraging advanced central and work-from-home secure, compliant technologies.
ZenCX Communication Solutions include single platform (Salesforce.com) automated, branded blast/mass emails configurable within client tier journeys. ZenCX maintains a growing library of communication artifacts, all modifiable to meet your objectives.
ZenCX Training Solutions include a comprehensive curriculum of training modules over an intensive, hands on, three week course, online and in-person. Designed with industry leading Fintech and Banking firms and lead by deeply experienced training designers and trainers.
ZenCX Technology Solutions was built on Salesforce.com specifically designed for meaningful change events and conversions. This unique platform instantiates all aspects of each collaboratively designed program including all client journey touchpoints, all voice & chat communications as well as a comprehensive reporting module.
ZenCX Reporting and Analytics Solutions include comprehensive and customizable ZenCX Salesforce.com real time reporting, summary conversion event and individual bank customer status, accessible by your financial institution. All data exportable to bank CRM.
ZenCX Survey Solutions includes real time surveys (after each call) and/or email surveys after each conversion event.
ZenCX Service Optimization Solutions include post conversion email updates, surveys and customer satisfaction check-ins, all based upon usage analytics, enabling identification of up-sell or improved digital banking service utilization
At Go-Live Faster, we strongly believe that our values guide us towards creating a positive impact for our clients and our community. We aim to drive a positive social change to walk towards an equitable future.
Disrupting your competition requires that you stay ahead of the curve. Arm yourself with knowledge about the latest trends and key insights from our experts.
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